Pistolo Backs Every Player With Real Limits and Real Help
Deposit caps, timeouts, self-exclusion and a direct line to Gambling Help Online, built into your Pistolo account.
Responsible Gaming at Pistolo
Last updated: August 27, 2026
Pokies and live tables should stay entertainment, not a way to solve money problems. Here is exactly how Pistolo helps Australian players keep control, and where to go if things get harder to manage.
Age Verification: 18+, No Exceptions
Pistolo is restricted to players aged 18 and over, in line with Australian standards for online wagering. We verify identity and age during account setup and before first withdrawal, using documents you supply. If we cannot confirm you are 18 or older, your account stays locked. This is not a formality: underage gambling access is one thing we will not allow, and staff review flagged accounts manually.
If you are setting up an account for someone else, or you suspect an underage player has accessed our site, contact support immediately so the account can be reviewed and actioned.
Tools You Control From Your Account
Every Pistolo account includes a Responsible Gaming panel where you set your own boundaries. These are not suggestions from us, they are limits you choose, and once set, they apply immediately.
- Deposit limits: cap how much you can add per day, week or month in AUD.
- Loss limits: set a maximum net loss before further play is paused for that period.
- Session time reminders: pop-up alerts after a set number of minutes of continuous play.
- Reality checks: periodic on-screen summaries of time spent and amount wagered.
- Self-exclusion: temporarily or permanently close your account to real-money play.
Where to Set These in Your Account
Log in, open Account Settings and select Responsible Gaming. Deposit and loss limits take effect on your next transaction. Reducing a limit is instant; increasing one carries a short cooling-off period before it takes effect, so a heat-of-the-moment change cannot undo a limit you set with a clear head.
| Tool | What it does | How fast it applies |
|---|---|---|
| Deposit limit | Caps AUD deposits over a day, week or month | Decrease: instant. Increase: delayed |
| Loss limit | Pauses play once net losses hit your chosen amount | Instant once confirmed |
| Time reminder | Alerts you after a set session length | Instant |
| Self-exclusion | Blocks real-money play for a chosen period or permanently | Instant, cannot be reversed early |
Self-Exclusion and Cooling-Off Periods
If you need a break, you can request a cooling-off period of 24 hours, 7 days or 30 days directly from your account, or ask support to apply it. For a longer break, self-exclusion locks your Pistolo account for a period you choose, up to permanent closure. During self-exclusion we will not send you marketing emails, bonus offers or reactivation prompts. Reversing a self-exclusion early is deliberately difficult and requires a formal request after the minimum period has passed, so it cannot be undone in a moment of impulse.
Gambling Help Online: Free, Confidential, Australia-Wide
Gambling Help Online is Australia's national support service for gambling-related harm, available by phone and web chat at any hour. If pokies, live tables or betting are costing you more time or money than you planned, or affecting people around you, this service can help, and it is completely separate from Pistolo.
- Phone: 1800 858 858, free call, available 24/7
- Web: https://www.gamblinghelponline.org.au/
- Services include counselling, financial guidance and confidential chat
You do not need to be in crisis to call. Many players use Gambling Help Online simply to talk through spending patterns or to get advice on setting limits before a habit becomes a problem.
Supporting Family and Friends
Gambling Help Online also supports people worried about someone else's play, not just the player. If a partner, parent or friend's gambling is affecting your household, the same number and site connect you with counsellors who work with families, not only individuals.
Related Pages
For context on how limits interact with bonus terms and payments, see the Bonus page for wagering conditions, Payments for AUD deposit and withdrawal methods, and VIP Club for how loyalty rewards work alongside your account limits. Ready to play within your own boundaries? Create an account and set your limits on day one.
Responsible Gaming at Pistolo
What is the minimum age to play at Pistolo?
You must be 18 or older to register and play at Pistolo. We verify age during account setup and again before your first withdrawal.
How do I set a deposit or loss limit on my Pistolo account?
Log in, go to Account Settings, then Responsible Gaming. Choose a daily, weekly or monthly deposit cap or a loss limit. Reducing a limit applies instantly; increasing one is delayed to prevent impulsive changes.
Can I close my Pistolo account temporarily?
Yes. You can apply a cooling-off period of 24 hours, 7 days or 30 days, or request full self-exclusion for a longer term or permanently, either yourself in account settings or by contacting support.
Is Gambling Help Online free and confidential?
Yes. Gambling Help Online is a free, confidential Australian service available on 1800 858 858 or at https://www.gamblinghelponline.org.au/, any time of day, for players and for family or friends affected by someone else's gambling.
Will Pistolo still send me bonus offers during self-exclusion?
No. Once self-exclusion is active, we stop all marketing emails, bonus notifications and reactivation prompts for the duration you selected.