How Pistolo Protects Your Data and Verifies Your Identity
A plain-language look at what we collect, why KYC checks exist and how cookies work on Pistolo.
Privacy at Pistolo: Data, Verification and Cookies Explained
Last updated: August 27, 2026
Every Australian player who opens an account with Pistolo hands over some personal information. This page explains exactly what we collect, how our identity checks work, and how cookies are used across the site.
What We Collect When You Register
When you sign up for Pistolo, we ask for the basics needed to run a real-money account: full name, date of birth, email address, mobile number and residential address. Once you deposit or request a withdrawal, we also record transaction details tied to your chosen payment method, whether that's PayID, POLi, a Visa or Mastercard, or a crypto wallet address for Bitcoin, Tether or Ethereum.
- Identity details: name, date of birth, address
- Contact details: email, phone number
- Payment data: masked card numbers, PayID reference, wallet addresses
- Device and session data: IP address, browser type, login times
- Gameplay data: bets, wins, session length across pokies and live tables
Know Your Customer (KYC) Checks
KYC verification is standard across regulated Australian-facing casinos and Pistolo is no exception. Checks are usually triggered before your first withdrawal, when you reach certain deposit or cashout thresholds, or if our systems flag unusual account activity.
- A government-issued photo ID: driver's licence, passport or proof of age card
- A recent proof of address such as a utility bill or bank statement
- Proof of the payment method used, such as a card photo with the middle digits hidden, or a screenshot confirming a PayID or POLi transaction
These checks confirm you are 18 or older, confirm you are the genuine account holder, and help us meet anti-money-laundering obligations that apply to payment processors and financial services generally. Uploaded documents are reviewed by our verification team and are not used for any purpose beyond confirming your identity and payment ownership.
Cookies and Similar Technologies
Pistolo uses cookies to keep you logged in, remember your AUD balance display, and understand which pokies and promotions are actually popular with Aussie players. Cookies fall into three broad categories.
| Type | Purpose | Typical duration |
|---|---|---|
| Essential | Keeps you logged in, secures your session, remembers your currency setting | Session or up to 30 days |
| Performance | Measures which pages, pokies and promotions get used, helps fix loading issues | Up to 12 months |
| Marketing | Personalises offers you see on-site and tracks referral links | Up to 12 months |
You can control or clear cookies through your browser settings at any time. Blocking essential cookies may stop the site from keeping you logged in or displaying your balance correctly.
Who We Share Data With
We share limited data with parties who need it to run the service. Payment processors handling PayID, POLi, card transactions or crypto deposits receive only what's needed to move funds. Game studios such as Pragmatic Play, Evolution, NoLimit City and others receive anonymised gameplay data required to run pokies and live tables correctly. Fraud and AML screening providers may check identity details against watchlists. We disclose information to Australian authorities, including the ACMA, only where there is a lawful request to do so.
How Long We Keep Your Data
Account and transaction records are retained for as long as your account is active, plus a further period after closure to satisfy standard financial record-keeping practices. Documents submitted for KYC are stored securely and encrypted, with access limited to verification and support staff.
Your Rights Over Your Data
- Request a copy of the personal data we hold on your account
- Ask us to correct inaccurate details such as a misspelled name or old address
- Request account closure and deletion of non-essential data
- Opt out of marketing emails and SMS at any time via account settings
To exercise any of these rights, contact our support team through live chat or email, available during Australian business hours. We'll confirm your identity before processing any data request, using the same verification standard applied to withdrawals.
Who Controls This Data
The registered company name behind Pistolo, along with its registered address and current licensing details, is published in the site footer. Please check there for the entity that formally acts as data controller for this site.
Related Pages
For more on how we operate, see our Terms and Conditions, the Responsible Gaming page for support tools and limits, and Payments for a full rundown of deposit and withdrawal methods. Ready to play? Register here.